December 29, 2013
“3. I got a new phone. I love Apple products, but after using a Motorola Droid Maxx for the past two weeks, I’ll never be an iPhone user again. iPhones are for 12-year-old girls who hang out at Pinkberry. And idiots.”
He writes well, -extremely well. Reminds me of an early Hemingway if EH restricted his best stuff to business and cultural issues of the day… and, of course, if Hemingway had a sense of humor.
Check out his blog at…
December 22, 2013
A friend of mine, a fellow veteran of wireless carriers, had a problem with his cell phone company. He reported the problem to them and they didn’t fix it the first time. He called back, talked to a supervisor, and using both his experience and basic politeness (which came from his experience). got the result he wanted. This result, being honest, likely would not have happened had he not known which facts to emphasize and how to “speak wireless” to the customer service representative. He’s happy and the carrier is happy, money continuing to exchange hands in the foreseeable future. Should you be happy? It’s a question that is starting to vex many retail operators. Inconsistent outcomes, -where Customer A gets “XYZ,” and Customer B gets nothing when circumstances are exactly the same. Not the way to breed long-term customer loyalty, the knowledge that what they can expect from the company is fluid and depends on the luck of the draw. Companies would say that any system trusting the judgement of individual representatives will cause different outcomes. Many customers are starting to be less than pleased with that answer.
October 18, 2013
When Datawind Ltd brings this device to market, you’ll see an explosion in tablet sales similar to the smartphone explosion several years ago. Creating a budget category for what was previously flagship-priced, especially a device that by all accounts stacks up well, will open allow many more people to carry that second (for carriers) magical device.
October 11, 2013
Carriers have this wonderful innovative solution to use Wi-Fi as a way to offload some of the data traffic from smartphones onto hotspots owned by the customers, their places of business, or public locations like Starbucks and McDonald’s. Can we take this analogy little bit further? If we acknowledge that cellular coverage is going to have inevitable gaps in rural areas, can we explore the idea of offloading some of that cellular traffic onto satellite connections? The concept would be very similar. The customer would enter an area without cellular coverage and, much like roaming occurs today, another radio in the phone would contact the satellite network in place the call from that point on. This idea has the ability to fulfill the old promise of coverage everywhere and always being able to place or to receive a call. The logistics involved are fairly easy to manage and aren’t beyond the capability of existing retail organizations to educate the customer to use effectively and to replace gaps in coverage.
September 26, 2013
Installable Keyboards a Huge Advantage on Android
One fact I always smugly bring up in the Android vs. iOS discussion is the innovation with text entry currently occurring with Google’s favorite operating system. Swype? Useful almost beyond description. Swiftkey? Who doesn’t like that app, -especially on tablets. Good article, and a nice rundown of the current keyboard options in Android.