As carriers added the iPhone, the groups lacking the device created, a solution in the short-term and a problem in the long term. Organizations sometimes do this. Salespeople sold the virtues of Android against a static, simple iOS, forced to do that because the device (for that carrier) simply wasn’t available. In short, if I put an associate in a position where they say “Android is better than iOS,” then they start to believe it regardless of the circumstances. Apple makes good, easy to use products, and it’s stupidity to underestimate them in any way. Underestimation, though, is what just happened. Now, the company has a staff that dislikes the iPhone (because they’ve sold against it for a while) and has said as much to the customer base. Do you now say, -well… What do you say, exactly?